Privacy Policy

Privacy Policy

Welcome to Truedots LTD (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Truedots LTD is a company registered in the United Kingdom and operates an online e-commerce store serving customers in the Netherlands, Belgium, and other selected regions.

As the data controller responsible for your personal information, we ensure your data is processed lawfully, fairly, and transparently.

2. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information
  • Order details
  • Customer support communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Cookies and tracking data

Payment Information

Payments are processed securely through third-party payment processors. We do not store full payment card details on our servers.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Delivering products to your address
  • Communicating order confirmations and shipping updates
  • Providing customer support
  • Managing refunds, returns, and disputes
  • Fraud prevention and security monitoring
  • Improving our website and services
  • Marketing communications (only where consent has been provided)
  • Legal and regulatory compliance
  • Tax and accounting obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data on the following legal grounds:

Contractual Necessity

To process your order, payments, shipping, and customer support.

Legitimate Interests

To improve services, prevent fraud, secure our website, and manage our business efficiently.

Legal Obligation

To comply with tax, accounting, and regulatory requirements.

Consent

For email marketing, advertising cookies, and promotional communications where required.

You may withdraw consent at any time.

5. Sharing Your Information

We may share your information with trusted third parties where necessary:

Payment Processors

For secure payment processing.

Examples:

  • Stripe
  • PayPal
  • Klarna (if offered)

Shipping and Fulfillment Providers

To deliver your orders.

Examples:

  • Logistics providers
  • Warehouses
  • Dropshipping suppliers
  • Courier companies

Technology Service Providers

To operate our website and business systems.

Examples:

  • Shopify
  • Analytics providers
  • Customer support platforms
  • Email marketing tools

Legal Authorities

Where required by law, regulation, court order, or fraud prevention investigations.

We do not sell your personal data.

6. International Data Transfers

As we are based in the United Kingdom and may use suppliers or service providers outside the European Economic Area (EEA), your personal data may be transferred internationally.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Secure contractual protections

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including:

  • Order and transaction records for legal/tax compliance
  • Customer service records
  • Fraud prevention records
  • Marketing consent records

Retention periods may vary depending on legal obligations.

8. Your GDPR Rights

If you are located in the Netherlands, Belgium, or the EU, you have the following rights:

  • Right to access your data
  • Right to correction
  • Right to deletion ("right to be forgotten")
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with your data protection authority

To exercise your rights, contact us using the details below.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Make the website function properly
  • Remember user preferences
  • Analyze website performance
  • Improve user experience
  • Measure advertising effectiveness
  • Personalize marketing

Types of cookies may include:

  • Essential cookies
  • Functional cookies
  • Analytics cookies
  • Marketing cookies

Where legally required, we will request your consent before placing non-essential cookies.

You can manage cookies through your browser settings.

10. Marketing Communications

If you opt in, we may send promotional emails, offers, or product updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link
  • Contacting us directly

We do not send unsolicited marketing where prohibited by law.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Fraud monitoring
  • Restricted internal access

However, no online transmission can be guaranteed 100% secure.

12. Third-Party Services

Our website may contain links or integrations with third-party services.

Examples may include:

  • Payment gateways
  • Social media platforms
  • Advertising platforms
  • Analytics providers

These third parties have their own privacy policies, and we are not responsible for their practices.

13. Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes.

Updated versions will be posted on this page with the revised date.

15. Contact Information

For privacy-related questions or GDPR requests, contact:

Company Name: Truedots LTD
Registered Company Number: 17028310
Registered Address: 42 Elmdon Place, Haverhill, England, CB9 0AH
Trading Address: 42 Elmdon Place, Haverhill, England, CB9 0AH
Email Address: 
Phone Number: 07769625005

16. Supervisory Authority Rights

If you are located in the EU, you may lodge a complaint with your local data protection authority.

Examples:

Netherlands:
Autoriteit Persoonsgegevens

Belgium:
Gegevensbeschermingsautoriteit / Autorité de protection des données